Pledge and Payout Policy
Clear payout schedules, milestone releases, and donor-first protection.
We release funds in batches to verified payout accounts and keep donors informed every step of the way.
Payout flow
How funds are released
Release rules are designed to protect donors and organizers while keeping funds moving quickly.
Complete verification
Submit identity and supporting documents for the organizer and beneficiaries.
Reach milestones
Funds unlock based on progress updates and documented spending milestones.
Receive payouts
We release funds to verified bank or e-wallet accounts in batches.
Standard timelines
Processing schedule
- Payouts are processed every Tuesday and Friday for verified campaigns.
- Bank transfer release times are 1 to 3 business days after processing.
- First-time campaigns may have a 5-day holding period for additional review.
- Disaster relief campaigns can request expedited review by the compliance team.
Important notes
Holdbacks and disputes
We may pause payouts if verification fails, disputes are filed, or campaigns miss required updates. You will be notified immediately inside your dashboard.
Resolve a payout issue