We are here to help you launch, verify, and grow your campaign.
Find answers to common questions or reach our local support team for personalized assistance.
Popular topics
Browse help categories
Our guides cover everything from verification to donor management and payout policies.
Getting started
Create a campaign, submit documents, and pass verification fast.
Donations and receipts
Donation limits, receipts, and tax documentation for donors.
Payouts and milestones
Understand when funds are released and what evidence is required.
Account and security
Password resets, 2FA, and reporting suspicious activity.
Talk to our local team
Reach us 7 days a week. We respond to all tickets within one business day.
Quick answers
How long does verification take?
Most campaigns are reviewed within 24 to 48 hours once documents are complete.
Can I change my payout details?
Yes. Update your payout account inside the dashboard and request a quick re-check.
Do donors get updates automatically?
Donors are notified when you post updates or hit milestones in your campaign.